FAQ

Yes, our team are on hand via phone, email or our contact form to answer your questions. Our experienced team are happy to guide you through the products, the way they join together and the installation requirements of a cast iron rainwater or soil system. For those looking to specify cast iron rainwater or soil systems, we can provide a drawing take-off service, provide drainage calculations or even provide a site survey. We have a number of technical data sheets and installation guides which can be downloaded from our website

Can you do a site visit to establish exactly what my requirements are?

We can and do offer a site consultancy service. Please speak to one of our friendly team on 01794 745445 to arrange a time and date suitable for you.

You can order our products at any time of day or night via our website. Our support team will be on hand throughout the working day between the hours of 08:30-17:30.

We will endeavour to answer any queries you may have outside of normal working hours wherever possible.

This varies on the product, its weight and size, and the location of delivery. This will be automatically calculated when you add items to your online shopping basket.

Find out more about our delivery service here: Delivery Information

Once you have placed your order, our team will process the details and issue a copy of your invoice. For standard stock items, we aim to process, pack, dispatch and deliver to you within 3 working days. If an item is not available or we are producing bespoke pieces, we will provide an estimated time of dispatch at the point of order.

Find out more about our delivery service here: Delivery Information